سياسة الاسترجاع

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. And the return will be with the same receipt price.

To be eligible for a return, your item must be in the same condition that you received it "unused, with tags, and in its original packaging." You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aldawaa.callcenter@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at aldawaa.callcenter@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

After receiving and inspecting your return, we will notify you whether your refund has been approved. Approved refunds are issued within 5 business days of approval following receipt and inspection.

Electronic payments are refunded to the original payment method. For cash-on-delivery orders, refunds are available in cash, by bank transfer, or to an electronic wallet, according to your choice and arrangements with customer service.

Your bank or payment provider may take additional time to post the refund. If you have not received it after the stated period, contact 15252 or aldawaa.callcenter@gmail.com with your order number.